Return & Refund Policy – NORÉLI

At NORÉLI, we want you to love your jewelry. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be in its original packaging.

• Proof of purchase or order number is required.

Certain items may be non-returnable, including:

• Final sale items

• Gift cards

• Items marked as non-returnable for hygiene reasons

Return Process

To initiate a return, please contact us at support@noreli.com with your order number and reason for the return.

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund.

Exchanges

If you would like a different item, we recommend placing a new order and returning the original item.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email:  noreli.us@yahoo.com